Lincoln Memorial University –

DeBusk College of Osteopathic Medicine (LMU-DCOM)

CME Grievance Policy

Activity sponsors must have a written policy dealing with procedures for the management of grievances and fee refunds. The grievance policy of LMU-DCOM Office of CME is as follows:

Program evaluations of each CME activity are an integral part of the CME program and will be distributed at the end of each activity. Feedback is aggregated and communicated to the appropriate programs and contacts and used for future program planning. Grievances regarding program administration and reporting of AOA CME credits will be handled on an individual basis. Grievances shall be submitted in writing to the CME Director for review. If the CME Director cannot resolve the issue, the grievance will be referred to the CME Advisory Committee. If no resolution by the CME Advisory Committee, it is referred to the Dean of LMU-DeBusk College of Osteopathic Medicine. If the participant does not receive a satisfactory response, they may notify the Council on Continuing Medical Education of the AOA at 142 E. Ontario St., Chicago, IL 60611.